Welcome to customer support of Cheapwowgold4u. We prvide ourselves in our high quality customer support, open 24/7 round the clock to serve you better.
General
1. Why does the price of currency change all the time?
2. Is Cheapwowgold4u.com affiliated with any game companies?
3. I would like to check if you carry this particular game?
4. Live Help is not responding. What's wrong?
Delivery
1. How is delivery accomplished?
2. How long does delivery take?
3. I have been waiting in game for a really long time. How do I confirm my order?
4. Where do you deliver to?
5. You have stopped talking to me in game during a delivery. What's wrong?
6. It's really important. Can you deliver right now?
Payment Options
1. What forms of payment does Cheapwowgold4u.com accept?
2. How long does it take for my payment at www.paypal.com to be processed?
Paypal
1. What is PayPal and how does it work?
2. My shipping address is not confirmed. How can I confirm my shipping address?
3. I forgot to include my Confirmed shipping address. What Should I do?
4. Why is my shipping address unconfirmed?
5. I am using Paypal Mastercard. Why can't I process the payment?
E-checks
1. Do you accept E-checks?
Credit card/Debit card
1. Do you accept debit cards?
Safety
1. Is this business safe or legal?
2. Why do I have to send money first? How do I know you will uphold your part of the transaction?
3. I'm worried about the privacy of my details?
Returns Policy
1. Is there any returns policy?
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General
1. Why does the price of currency change all the time?
Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.
2. Is Cheapwowgold4u.com affiliated with any game companies?
No. Cheapwowgold4u.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time.
3. I would like to check if you carry this particular game?
If the product you are looking for is not listed on our site then general we do not carry the item at the moment , however we may introduce more new games at a future date. Please check our website for any updates on other games. Do go to our Live Help or drop us an email for feedback if you like to enquire about a new game.
4. Live Help is not responding. What's wrong?
The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please email us if you are having difficulties in messaging us.
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Delivery
1. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail to verify the status of your delivery.
2. How long does delivery take?
We can usually deliver within 1 to 24 hours.
3. I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 1 hour, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to contact us by msn/ICQ or log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
Delivery of the items will be delayed IF:
1. You did not include a confirmed shipping address. We will wait for you to send us a $0.01 payment with your confirmed shipping address. Delivery will be made once we have received your details.
2. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.
It is important that you provide us with a valid email for us to contact you.
4. Where do you deliver to?
We will deliver to any character and server that you are on in game.
5. You have stopped talking to me in game during a delivery. What's wrong?
Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.
6. It's really important. Can you deliver right now?
If we are online, YES! If we are not online and it is very critical for you to get instant delivery, please contact us first before making your payment. This is to ensure that we can deliver the item when you want it.
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Payment Options
1. What forms of payment does Cheapwowgold4u.com accept?
We accept paypal by verified accounts that include your confirmed shipping address，we also bank transfer. If you wish to pay by other payment method except paypal, please contact us to get the appropriate address to send the payment.
A. By a Paypal by verified Visa or Checking account with a CONFIRMED shipping address.
Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address. We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.
2. How long does it take for my payment at www.paypal.com to be processed?
Since E-check Processing takes up to a 4 business day wait until the funds have cleared, we do not accept e-check at this time.
Credit Card/ Paypal account balance – Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.
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Paypal
1. What is Paypal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course Cheapwowgold4u.com. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
2. My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box .
4. Why is my shipping address unconfirmed?
Paypal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by Paypal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed.
These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.
5. I am using Paypal MasterCard. Why can't I process the payment?
Paypal is having some problems in processing funds through MasterCard payment. We will accept VISA payment on this site at the moment.
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E-checks
1. Do you accept E-checks?
No. Since E-check Processing takes up to a 4 business day wait until the funds have cleared, we do not accept e-check at this time.
2. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
3. I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.
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Credit/Debit cards
1. Do you accept debit cards?
If the Debit or Checking card has a holographic logo on it, they are generally accepted. If the card is not visa, MasterCard, Discover or Amex, it may not be accepted.
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Safety
1. Is this business safe or legal?
Cheapwowgold4u.com has conducted business for over 1 years, and served hundreds of customers. The stock we have available has been made by our own hands or purchased legitimately from game players the world over who chose to sell their excess.
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Returns Policy
1. Is there any returns policy?
We promise that if we cannot delivery the goods within 24 hours, we will fully return your money back.
However, please note that purchases from Cheapwowgold4u.com CANNOT be returned once delivered.